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Política de Devoluciones, Reembolsos y Cambios

Returns, Refunds, and Exchanges Policy – Mercado Boricua LLC.

Last modified: July 30, 2020


Except for any products designated on the Site as final sale or non-returnable also any products that are not part of Fulfillment Program, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs provided such return is made within 30 days of shipment with valid proof of purchase and provided such products are returned in their original condition.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, damaged or missing parts for reasons not due to our error, and returned fifteen (15) days after its delivery are eligible for a partial refund at our sole discretion. 

In such situations, and upon written consent by us, you must return all damaged products for the applicable refund. You must email our Returns Department at info@mercadoboricua.com to obtain permission and instructions on the terms of such reimbursement. 

Refunds are processed within approximately five (5) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE THAT WERE PROPERLY DELIVERED. 

Please note that it may take longer than two weeks for PayPal and/or your financial institution to reflect the credit on your transaction. If you have not received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at info@mercadoboricua.com.

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mercadoboricua.com and send your item to Mercado Boricua LLC, 59 Acosta, Caguas, PR, 00725. Depending on where you live, the time it may take for your exchanged product to reach you may vary.